FAQs

What is the online payment system?

GTI Travel use their Online Payment System to collect tour payment(s) as well as personal, passport, dietary and mobility details for passengers travelling on our Group Tours. This information is held on our secure system. Passport details are automatically deleted the day after the tour returns.

Can I use my Android or iPhone?

We recommend using a laptop or PC for ease of reading the screen and entering the data. Bookings on Android phones are possible as are bookings on iPhones operating on iOS18.

What if I can't get the link to open?

Some schools send the link via a text or app, simply copy it and paste it into your browser – preferably Google Chrome.

Should I use my laptop or phone?

We recommend using a laptop or PC for ease of reading the screen and entering the data.

Do I need to create an account?

No. Once you’ve entered your passenger’s passport details, the system will send you reminder emails. The email(s) you receive will contain all the information you need.

The system is asking for Parent/Guardian Email. What happens if I put in the Student's Email?

The booking will go through but all confirmation and correspondence will go to the email address that’s entered meaning important documentation could be missed unless the parent/guardian email is entered.

The system is asking for Passport Details but I don't have them. What should I do now?

Click the toggle beside the passport question to let us know that the passport details are currently unknown or in need of renewal. You can edit the passport details for your student up to 10 weeks before travel.

I'm being asked if I want to create an authorisation on my card but I don't know what that is?

Having an authorisation on your account means that you don’t need to worry about future payments being due as they’ll be automatically taken from your card in line with the payment schedule in your booking confirmation email.

If you choose not to have an authorisation, then you’ll be sent a payment link email a week before each payment is due. Please see your booking confirmation email for a note of the payment schedule for your tour.

My child has got a new passport, what should I do now?

By creating an account and logging in, you can edit/enter the passport details for your student up to 10 weeks before travel. After this time, it will not be possible to edit or enter any details. If you get a new passport after this date, you’ll need to email a copy of the picture page of the passport to comms@gtitravel.ie mentioning the School Tour that your child is travelling on.

When registering, I forgot to add that my child has specific dietary requirements

You can edit the dietary requirements for your student up to 10 weeks before travel. If after this date, you realise that you didn’t add their dietary requirements, you’ll need to email it to comms@gtitravel.ie mentioning the School Tour that your child is travelling on. If your child has a dietary requirement that doesn’t appear in the drop-down menu, you’ll need to email it to comms@gtitravel.ie mentioning the School Tour that your child is travelling on.

When registering, I forgot to add that my child has a mobility issue

You can add the mobility issues for your student up to 10 weeks before travel. If after this date, you realise that you didn’t add their mobility issues, you’ll need to email it to comms@gtitravel.ie mentioning the School Tour that your child is travelling on.

My child is travelling within Ireland, why am I being asked for passport details?

The majority of our tours travel further afield where passport information is required. Simply click the toggle to say that the passport details are unknown and move on. Passport information is not required for trips within Ireland.

How can I create an account

You will only need to set up an account if you did not have the passport details at time of booking. Click on the link that the teacher gave you. On the top right-hand side, you see the LOGIN button. Click that and enter your details. The system will match up the passport name with the email address you’ve already provided (the password you choose must have a number in it).

My child is not travelling on an Irish passport, will they need a visa?

If your child is not travelling on an Irish passport, they may need to get a visa to travel. As the parent/guardian, you’ll need to check with the Consulate Office / Department of Foreign Affairs of the country your child will be visiting. If a letter is required by the Consulate or Department, please email comms@gtitravel.ie mentioning the School Tour that your child is travelling on.

I have forgotten my password and when I click the resend password button, it says 'you must be logged in to use this feature'

The forgot my password link email is automatically sent immediately after you request it. Depending on your email settings and/or firewall, the forgot my password email from comms@gtitravel.ie may go into your Spam folder. If you can’t see it in your inbox, please check your spam / junk folder; you may need to wait a few minutes. Please add info@gtitravel.ie to your contacts or add @gtitravel.ie to your Safe Senders whitelist. If you still can’t see it, please send an email to comms@gtitravel.ie

What if I'm unable to pay online?

If you are unable to pay online, you can phone the office on 018434734. Please note that a 5% admin/transaction fee will be applied to bookings not made online. You’ll have to email a copy of your child/children’s passports to comms@gtitravel.ie to ensure that the details we pass on to the airline are correct.

What can I do if I'm stuck and these FAQ don't address my question?

If these FAQ aren’t of help, please phone the Online Payment Helpline on 018434734 (press 4)